About 7,000 residential and business customers have been affected by service disruptions linked to vandalism and copper theft over the past two months, One Communications says.
In a press statement on Friday, the telecommunications provider reported five incidents during the period, with damage also affecting mobile services and, in some instances, critical public sector facilities.
One Communications said restoring services after such incidents can involve replacing cables and network equipment, excavation, splicing, testing and deploying specialised technical teams.
The company said the damage goes beyond the physical network, disrupting families, businesses and public services that depend on reliable connectivity.
Communications and Community Relations Manager Jasmin Harris said every cable that is stolen or damaged represents customers who suddenly lose services on which they depend.
One Communications is calling for greater protection of telecommunications infrastructure and says it is engaging authorities, law enforcement agencies, contractors and other stakeholders to strengthen preventative measures.
The company is also urging communities to report suspicious activity involving telecommunications cables, poles, cabinets, underground infrastructure and other network equipment.
It says members of the public can report suspected theft, vandalism or deliberate damage to the Guyana Police Force or through its designated vandalism reporting channels.
The company is also appealing to contractors and motorists to exercise greater care around telecommunications infrastructure, particularly during roadworks and other activities that could damage network facilities.
One Communications says preventing avoidable damage is critical to ensuring resources remain available for strengthening the network, expanding connectivity and improving service reliability.
