The Competition and Consumer Affairs Commission (CCAC) has resolved 217 complaints worth approximately $68 million so far in 2026, with the auto industry accounting for the highest number of complaints at 66, valued at more than $160 million.
The commission recorded 285 complaints valued at more than $300 million during the first half of 2026, an 18 per cent increase compared to the same period last year, Consumer Affairs Officer Rushante Perry told Ignite News.
Perry said more consumers are taking action when they believe their rights have been violated, noting that the commission received 44 more complaints in the first half of 2026 compared to the same period last year. She said this signals growing consumer awareness of their rights and willingness to seek redress through the CCAC.
The electronics industry recorded the second-highest number of complaints, with 42 reports worth more than $4 million.
Perry said the most common complaints in the auto industry involved defective vehicle parts, while electronics complaints mostly concerned defective devices such as phones and tablets.
She explained that every complaint is first assessed before being assigned to an investigator, who then contacts both the consumer and the supplier. Depending on the supplier’s response, the commission may arrange a meeting between the parties to further discuss the matter and work toward a resolution.
Perry said there is no fixed timeline for resolving complaints, as it depends on the complexity of each case. While some matters can be settled within a day, others may take weeks, months or, in more complex cases, up to a year.
Consumers who believe their rights have been violated are encouraged to file a complaint with the commission by calling 219-4410.
