Auto and construction sectors top consumer complaint list

Credit: Business Recorder

Construction and electronics sectors accounted for most consumer complaints in Guyana in 2025, the Competition and Consumer Affairs Commission (CCAC) reported, as the auto industry recorded the highest complaint value.

A total of 506 consumers filed complaints between January and December, seeking redress valued at $509.6 million, a five per cent increase compared with 2024. The CCAC attributed the rise to sustained public awareness campaigns encouraging consumers to assert their rights and urging suppliers to comply with the Consumer Affairs Act of 2011.
The commission resolved 428 complaints, or 85 per cent of the total, securing redress worth $156.6 million, with the remaining cases still under review.

During the year, the CCAC conducted 1,331 business inspections across all administrative regions. Initial inspections found 176 businesses compliant and 411 non-compliant. After re-inspections, 378 previously non-compliant businesses achieved compliance, while 366 remain in breach.

The commission issued 259 compliance certificates nationwide and renewed an additional 75 certificates in Regions Two, Four, Six, Seven, Nine and 10.
In terms of value, the auto sector led with $312.7 million in complaints, followed by construction-related complaints at $131.3 million and electronics-related complaints at $6.3 million.
The CCAC also filed its first criminal complaint against a supplier in the Magistrate’s Court, resulting in consumer redress through settlement. One complaint was received under the Competition and Fair Trading Act during the